By Mark Davies, Managing Director, Mortgages
Every year, our UK mortgages business asks our clients what they think of us so we can deliver a better customer experience for their borrowers.
Every year, our UK mortgages business asks our clients what they think of us so we can deliver a better customer experience for their borrowers.
Our mortgages team in the UK offers clients a range of white-labelled outsourced services to help them manage their loan portfolios cost-effectively.
We support residential, buy-to-let and commercial loans for regulated and non-regulated clients – including retail banks, building societies, specialist lenders, pension, hedge and private equity funds.
Our key services include:
- Origination
- Loan servicing
- Regulatory
- Standby/Back Up
The results of our annual survey 2020
Every year we ask our mortgages clients, how are we doing? What’s going well, or not so well? How can we do better?
Despite 2020’s challenges, we are pleased to see that our clients scored us higher than ever in our ability to work with them and solve their problems.
They also told us what they need more of in 2021 which we’ve been working hard to deliver.
Some highlights for 2020:
- 90% of our clients say we’ve been a great partner during the pandemic
- 9.1 out of 10 scored on the service we delivered
- Now at 84.2%, our client satisfaction edges the top quartile of the Satisfaction Index
- 44.4% Net Promoter Score – nearly the top quartile of B2B financial service providers
Watch our animation to find out more about how we did and our focuses for the rest of 2021 and beyond.
