BCMGlobal offers a wide range of Business Process Outsourcing services to optimise our clients’ credit lifecycle from customer care and post-sale support to collections management and investigations. We can customise our services to align exactly with our client’s needs.
We support the full credit bid process from the business plan all the way through to the management of our client’s participation at auction during legal procedures. We manage real estate assets including complex development projects until completion, through to the sale of the assets. Find out more about our REOCO services here. We make sure to achieve the best possible return when an asset is being sold consensually or at a judicial auction. We do this by leveraging upon our network of brokers and introducing collateral real estate assets to our investors' contacts.
We support our clients with phone collection and home collection activities to prevent credit default. In the “soft collection” stage, we positively resolve approximately 80% of the assigned accounts. The flexibility of our operations allows us to manage over 350,000 debtors annually, with the ability to absorb our clients' operational peaks. Our home collections network comprehensively covers the entire country.
We specialise in the management of extrajudicial and judicial recovery of non-performing (NPL) and unlikely-to-pay (UTP) loans portfolios, both unsecured and secured by real estate collaterals. Our activity includes all aspects of non-performing exposure (NPE) management across all loan types: from the onboarding to our proprietary servicing software, right through to resolution. We proactively engage with borrowers to target extra-judicial outcomes and determine the most suitable outcome for exposures. In Italy, we have a focus on resolving portfolios extrajudicially – with the highest success rates in the market. Our average ‘time to disposition’ of collateral assets within the Italian judicial system is over 40% faster than the market. BCMGlobal Italy are licensed under article 115 of the Consolidated Law on Public Security (TULPS).
